REPORTING A MAINTENANCE ISSUE
Is this an Emergency?
- Please follow the steps outlined in your moving in guide. This provides you with all the key contact details and actions to take.
Kindly follow the following steps when there is a maintenance issue .
- Report using our standard email address of [email protected]
- Take relevant pictures to show the problem.
- Include a brief description, detailing any error messages or model numbers
- Confirm which room or rooms are impacted
- Provide best contact details and availability to access over the next 7 days
- We will contact you if we require any further information
We will look to respond to you with an update at the earliest opportunity and normally within 24 hours on a working day.